Terms & Conditions

Last updated: August 2, 2026

These Terms & Conditions ("Terms") govern your use of ExpressEase delivery services, websites, and mobile applications. By using ExpressEase, you agree to these Terms.

1. Delivery Services

ExpressEase provides on-demand delivery services that connect customers with drivers to pick up and deliver packages and permitted items within supported service areas.

2. Accurate Pickup and Drop-off Information

You are responsible for providing correct pickup and drop-off addresses, recipient details, package descriptions, and any special handling instructions. Incorrect information may cause delays, failed deliveries, or additional charges.

3. Payments and Fees

Applicable delivery fees, service charges, tips, and taxes will be shown in the app before you confirm a booking. Payments are processed through Stripe. By confirming a booking, you authorize ExpressEase and its payment processor to charge the selected payment method.

4. Cancellations and Refunds

Cancellations and refunds are subject to ExpressEase company policy and may depend on the stage of the delivery. Fees already incurred for driver assignment, travel, or completed services may be non-refundable where permitted by law.

5. Restricted and Prohibited Items

You must not request delivery of illegal, hazardous, perishable-restricted, or otherwise prohibited items as defined by ExpressEase and applicable law. ExpressEase may refuse, cancel, or report bookings that involve prohibited items.

6. Limitation of Liability

To the maximum extent permitted by law, ExpressEase is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill arising from your use of the services. Our total liability for any claim related to a delivery is limited to the fees paid for that delivery, except where liability cannot be limited by law.

7. Account Suspension and Deletion

ExpressEase may suspend or delete accounts that violate these Terms, misuse the platform, submit fraudulent activity, or create safety or legal risk. You may also request account deletion through support.

8. Changes

We may update these Terms from time to time. Continued use of ExpressEase after changes are posted constitutes acceptance of the updated Terms.