User Agreement

Last updated: August 2, 2026

This User Agreement ("Agreement") is a binding agreement between you and ExpressEase. By creating an account, accessing the app, or requesting a delivery, you confirm that you have read, understood, and accepted this Agreement.

1. Acceptance of Services

You agree to use ExpressEase solely for lawful delivery requests and in accordance with all applicable laws, this Agreement, the Terms & Conditions, and the Privacy Policy.

2. Your Responsibilities

You agree to:

• Provide accurate account, pickup, and drop-off information
• Ensure packages are properly packed and labeled
• Pay all applicable fees through the approved payment methods
• Avoid requesting delivery of restricted or prohibited items
• Treat drivers and support staff respectfully and safely

3. Payments, Cancellations, and Refunds

You authorize ExpressEase to charge your selected payment method for confirmed bookings. Cancellations and refunds follow ExpressEase company policy and may vary based on delivery status.

4. Privacy and Location

You acknowledge that ExpressEase may collect account data and foreground location while you use the app for address selection, routing, order progress, and active delivery tracking, as described in the Privacy Policy. The customer app does not collect background location.

5. Limitation of Liability

Except where prohibited by law, ExpressEase's liability related to your use of the services is limited as described in the Terms & Conditions.

6. Suspension and Termination

ExpressEase may suspend or terminate your access if you breach this Agreement. You may request account deletion at any time through support.

7. Acknowledgement

By continuing to use ExpressEase, you acknowledge that you accept this User Agreement, the Terms & Conditions, and the Privacy Policy.